MOST COMMON QUESTIONS

Opening an account at BtcVegas.io is one of most simplest things you have ever done.
Because we want to keep your anonymity you only have a few fields to fill in.

There are lots of links to open an account on the website.
Click the 'JOIN' button in the upper right corner of the screen or ‘JOIN NOW’ link on the homepage and complete a few fields. Note that certain fields are NOT mandatory but will help us in sending targeted promotions to you.
You will receive an email asking you to verify your email address using the verification link we send you.
Once all this is done, your account will be fully active and you can start to enjoy playing.

The quickest way is to use the 'Forgot Password' and 'Forgot Username' links available on the login forms. We will then send an email that will give you instructions on how to reset your Username or Password.
Alternatively, you can contact our helpful customer support either by the Live Chat option on the site or by emailing us at [email protected]

There are many places that allow you to buy and sell Bitcoins and various other Crypto currencies. These places are typically called Exchanges. Online exchanges such as Coinbase, Bitstamp and Bitpanda are well known and trusted options. For further information about these exchanges please visit our Bitcoin Guide page

Milli-bitcoins (mBTC) is a decimal exponent of Bitcoin. In simple language 1 Bitcoin (BTC) that you deposit equals 1000 Milli-bitcoins (mBTC). We automatically convert any BTC deposits into Milli-bitcoin (mBTC) so that you have more credits to play with.

This method is exactly the same as going to a casino in Vegas and asking the cashier to change up chips into quarters (25 cents) for a $100 bill. You then play with 400 chips worth a quarter each on the games you want.

Once you request a payout we automatically convert the Milli-bitcoin amount back to BTC at the same ratio of 1000 to 1.

BtcVegas is the anonymous way to play online casino games. We do not ask for any information other than what we require for verification purposes and your data is not shared or divulged to anyone under any circumstances. We pride ourselves on keeping your information confidential. Credit cards transactions can be traced to the user and that would defeat the purpose of operating a completely secure and private environment.. So we only allow deposits and withdrawals using Bitcoin (BTC).

We will be adding additional major cryptocurrencies including Bitcoin Cash, Ethereum as soon as possible to cater to all your needs.

DEPOSITS AND WITHDRAWALS

Currently we only offer support for Bitcoin (BTC). Both deposits and withdrawals are processed solely in Bitcoin (BTC) and you play in Milli-bitcoins (mBTC) but we will have more coming soon.

In most cases deposits are usually instant or near instant. Depending on the network traffic and many other factors beyond our control. In certain instances, there can be delays. We are available 24/7 via live chat, phone and email to assist with any issues you may have.

There's no need to be concerned. In the first instance, you should double check that your transaction was completed successfully on the blockchain. If this is the case then contact our 24/7 support agents to assist you in locating the deposit.

We always aim to process withdrawal requests instantly and over 90% happen that way, but that will depend on a number of factors. Some of these factors we can control while others we cannot. Remember to contact our 24/7 customer service team should you have any questions regarding your payouts.

The minimum amount per Bitcoin deposit is 0.001 BTC or 1 Milli-bitcoins. Please note: If you deposit less than the minimum of 0.001 BTC we will not be able to trace the transaction and the funds will be lost in cyber-currency space.

We do not charge for any transactions, however third-party charges are incurred that are beyond our control. If you deposit and do not wager 1x your deposit amount then we do charge a processing fee on the withdrawal.

SECURITY

Security is our number 1 concern. Any communication you make between your web browser and the BtcVegas website or casino applications will be protected by industry-standard encryption technology. We don't store any details related to your Bitcoin transfers. In most cases you won't need to either provide us with KYC documents. This is dependent on certain scenarios.

We store all the bitcoins in cold wallets, which are completely isolated from any online system. Being in cold wallets, they are protected with air-gap isolation. All players wallets including our own wallet are fully encrypted. In addition to this, we follow all the best practices to keep your Bitcoins safe.

In most cases this will not be required. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behavior has occurred on your account. Casino management's decision is final.

It is not mandatory for players to provide personal information such as name of physical address, phone number etc. We only require that the player have a valid email address and verify their date of birth and geo location. In some cases players can provide these additional details however they are by no means mandatory to be able to play in the casino. In order to send you promotions that best suit your needs we recommend you send us as much information as you feel comfortable with. Your data is completely safe and secure with us and under no circumstances will it ever be divulged to third parties.

THE CASINO GAMES & SOFTWARE

Yes our games have been fully certified by independent testing labs around the world, namely Technical Systems Testing North America, commonly referred to as TST. The aim of this verification is to verify that the RNG and gaming system is 100% true and fair and cannot and has not been manipulated by any 3rd party. The verification also covers a number of other critical testing done on remote gaming systems and it was determined that the RTG gaming platform and therefore BtcVegas offers fair distribution of random game outcomes after scaling and mapping was performed.
In addition to TST certification of our RNG and games, BtcVegas software is independently tested and audited by Gaming Laboratories International (GLI) which is one of the premier international gaming testing labs. Used by nearly all major gaming software providers plus trusted by the United Gaming Commission, Malta Gaming, Gibraltar Gaming, New Jersey Gaming Board and pretty much every major gaming board out there.

Absolutely not! The payout of the games is the same regardless of player type or in fact platform such as Mobile, desktop or download.

Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal. Feel free to contact us should you have any issues such as this.

Our games are available cross platform including all mobile devices and operating systems on smart phones and tablets. In addition, we also provide a native download application for Android devices and a native download application for Windows computers.

BONUSES

Bonuses are extra credits that can be added to your account. They are seen as additional funds that can be used to extend your playing time in the casino. Bonus sizes vary and all players are required to wager the bonus amount before they can request to withdraw it. Its very important that you read and understand all the terms and conditions about how our bonuses work before claiming a bonus. Our bonuses are always 100% opt-in i.e. we will never force you to play in the casino with a bonus. Contact our support team should you have any additional questions about bonuses.

Bonuses can be claimed from the coupons page inside the cashier. Simply log into your account and visit the cashier, then go to ‘Available Coupons’ section and you will see all available coupons including their terms and conditions. You can also claim a coupon by entering a coupon code. These codes can be made available via our website or in some cases via email. Please make sure to always claim the coupon before you make your qualifying deposits. Coupons cannot be added to your account after the qualifying deposit has been made.

Different casino games will count differently towards the wagering requirement. To find out more how wagering counts towards different games, refer to our Bonus Terms and Conditions.